How large is your company?
There are about 2,000sq.m for our mould workshop,about 5000 sq.m for our injection molding workshop, 5000 sq.m for our secondary processing, and 100000 sq.m for assemblies.
 
How many employees are there in your factory?
Threre are more 500 employees in our factory.

When did your factory establish?
SUPCO(H.K.) founded in 2001.

Could you tell us your main customers?
Most of our customers are orversea companies, including some famous brands such as SONY, FUJITSU, Canon,Synkey, CITIZEN, FUJI XEROX, Panasonic TOSHIBA¶«Ö¥£¬brother, National,etc.

What kind of mold do you make?
Our products are mostly plastic injection mould. Sometimes we also make die-casting mould by customers request.

How many molds do you make annually?
Averagely, we make about 400 to 600 Sets molds annually.

Do you have plastic injection machines for mold trail?
Yes, we have. 7 injection machines range from 80 tons to 500 tons for mold trail. If necessary,the other injection machine using molding also can use for mold trail

How many shifts do you operate every day?
For CNC,W-CUT, EDM and Polishing Departs, two shifts; Mold Shop depends on the emergency; the others are one shift.

Do you have office or factory in Hong Kong?
It's an office in Hong Kong. The factory is in DongGuang, China

How long is the lead-time for a mold?
It's hard to say. It all depends on the mold's size, complexity and design. Usually, the lead-time is about 30--50days.

How do you maintain your advanced machines?
We appoint some experienced and skilled staff to maintain these machines.

Have the operators been trained specially?
Yes, they have.

How often do you inspect you machinery and tools?
For huge and complex instruments, we check their precision and function every 6months. For small ones, 3 months.

What kind of steel do you use to make mold?
We can use all types of steel appointed by customer. Usually we use Swiss Assab, German Edel, Japan Daibo etc.

Where do you buy the steel and mold base?
Usually we buy the steel for Futaba Company and Long-kee Company.
 
What kind of hot-runner do you use?
Usually we use Mold-master, Incoe,Yudo, Hasco and D.M.E

How do you do the texture/text/heat-treatment /nitriding and so on?
We have the cooperative subsidiary factories to do that. They are more professional.

How do you monitor the process?
Our Project Dept. appoints project engineer to handle every project progress and to communicate with customers.

Which precision grades you can reach?
For the mold, we can guarantee the precision to 0.001mm; for the part, 0.01mm.

Do you have any problem communicating in English?
No problem at all. It's common we use English here.

Which standards do you use, Metric or English?
Both of them are OK. We can use the standards requested by customers

Which process do you think is the most important in mold making?
We think every process is important

Can you provide the steel certificate and heat-treatment certificate?
Yes, we can. The steel supplier and heat-treatment factory can provide the certificates.

Do you use graphite or copper to be electrode?
We use both of them.

Where did you employ your staff?
We seek qualified, experienced and high-educated employees from talent market or college.

Have your employees been trained?
Yes, they have. We provide internal training for every new comer from the beginning.

Where do your employees live?
We have a living building in our factory for our employees.

How many percent of the talent flow in your company each year?
The percentage is quite small, only about 3-5%. We think the stability of workforce can maintain a good productivity.

Could you tell us the average employees salary?
It's hard to say. Different ranges, skill and experience have different salary.

How often do you raise employees' salary?
We reconsider the salary every year.

Can you explain your terms of payment?
Fornew mold, 40% deposit, 30% on first short, 30% before delivery. For modify mold, 100% one week upon the approval of the updated samples. For prototype mold, pay 50% when place P.O, and another 50% before mold delivery.

How do you pack the mold?
It all depends where the molds are shipped. For the mold inland: general packing method, For the mold exported oversea: we pack it strictly in accordance to standard of export regulation.

Do you know the export tax on mold to USA?
Sorry, we do not know. Our quotation is FOB Hong Kong or ex-factory. Of course we can help to find it.

If there has problem on the mold after the shipment, what did you do?
This kind of matter has never happened to us before. But if it happens and it is our fault, we pay all the cost without any bargain.
 
Who pay the cost of modification?
The small changes are free. But for the great changes, if it is our fault, we pay; customer's fault, they pay; both fault, both pay.

Do you make spare part for customer?
Yes, we do. If customer request